Talk to a person
No ticket system and no bot. One of us reads it and answers.
WhatsApp+44 7700 900000
Fastest, and the one most people use. Tap to open a chat.
Fastest, and the one most people use. Tap to open a chat.
Emailhelp@tengauk.com
Best if you are sending several links.
Best if you are sending several links.
About an existing orderUse your private tracking link first. It shows exactly where the order is without anyone having to reply.
When you will hear back
Quotes come back within 24 hours and usually much sooner. Questions about an order in progress are answered the same working day. If we are going to be slower than that, we say so rather than going quiet.
What to include
- The product link, or your order reference if you already have one.
- Size, colour or shade if the page makes you choose one.
- The name and phone number of whoever will collect in Harare.
You do not need to write a long message. A link and a size is enough to get a price.
Where you collect
Orders are collected in Harare, with your collection code and photo ID. We confirm the exact collection point and opening hours when your shipment lands, so you are not making a wasted trip on an estimate.
Before you message
Most first questions are answered on the questions page, particularly cost, timings and what cannot be flown. If yours is not there, ask.
01Send the linkPaste the product page address, tell us the size and how many.
02We check it by handA person opens the link and confirms the price and stock with the shop.
03You pay one totalProduct, UK delivery, our fee and the shipping, in a single payment.
04You collect in HarareChecked in the UK, flown out, then ready to collect.
Questions
How quickly do you reply?
Quotes within 24 hours, questions about an order the same working day.
Is there a phone number I can call?
WhatsApp is the fastest way to reach us and leaves a written record of what was agreed, which protects both of us.
Can I visit you in the UK?
No, we are not a shop. We buy on your behalf and forward from a receiving address.