Questions
Everything people ask before their first order, answered without hedging. If yours is not here, ask us.
Before you order
Which UK shops can you buy from?
Any of them. We order most often from Boots, Superdrug, ASOS, LookFantastic and Cult Beauty, so those already have their delivery rules on file and come back fastest. Everywhere else works the same way, we just confirm the postage with the shop before pricing it.
Can I buy from a shop that is not on your list?
Yes. The list is shops we know well, not a restriction. Send a link from anywhere in the UK.
Why can I not just order from these shops myself?
Most UK retailers will not deliver to Zimbabwe, and their checkouts reject cards without a UK billing address. That is the problem this service exists to solve.
Do I need an account?
No. You get a private tracking link when you submit, and that is all you need.
Is there a minimum order?
Yes, £40.00 of product value, before our fee and before shipping. The smallest shipping box is £16.00 whether it holds one lipstick or six, so on a very small order shipping would cost more than the goods. The minimum keeps it proportionate.
What it costs
How much does it cost in total?
Product at cost, UK delivery at cost, our fee of 20% with a £10.00 minimum, and shipping: a box from £16.00 by sea, or £12.50 a kilo by air. All in one payment, every line shown before you pay.
Are there any hidden charges?
No. Nothing is due when you collect. One payment covers the product, UK delivery, our fee and shipping including clearance.
How is your fee worked out?
20% of the product value with a £10.00 minimum, calculated across the whole order rather than per shop.
Do you mark up the product or the postage?
No. Our fee is the only money we make. If a discount code appears between your quote and our purchase, the saving is yours.
What if the shop puts the price up after I pay?
Rises up to £2.00 we absorb. Anything larger and we come back to you before spending your money: pay the difference, change the item, reduce the quantity, or take a refund.
What if the shop drops the price?
The saving is yours. We refund the difference or hold it as credit, your choice.
How long is a quote valid?
60 minutes. Retailer prices genuinely move that fast and we will not hold a price we cannot buy at. If it lapses, ask and we will recheck and resend.
Paying
How do I pay?
PayPal or card. You pay us, never the shop.
Can I pay with a Zimbabwean card?
You pay us, so yes. It is the UK shops that reject Zimbabwean cards, not us.
When do you actually buy my order?
Only once your payment has cleared. Nothing is ordered from a retailer before that.
Is my money safe if you cannot buy the item?
You are refunded. Every refund is recorded against your order with a reference and a reason.
Getting it to Zimbabwe
How long does the whole thing take?
We quote within 24 hours. Shops take 2 to 5 days to reach our UK address. By sea it then joins the monthly sailing, closing on the 15th, and the crossing is 6 to 7 weeks. By air the whole thing is 7 to 12 days from when you pay.
Where do I collect it?
Every order is collected in Harare. We are not running a delivery leg inside Zimbabwe yet.
Do you deliver to my address?
Not yet, anywhere in Zimbabwe. If you are outside Harare you can still order, but onward transport is yours to arrange. We say that before you pay rather than after.
Can someone else collect for me?
Yes. Tell us their name before they come and they bring their own photo ID plus your collection code. The code does not change. Do not send someone without telling us first, because we will turn them away.
How is shipping worked out before the parcel exists?
From the products themselves, using size and type. By sea we work out which box your order goes in; by air we estimate the weight and add a small safety margin. Because of that margin the quote is deliberately a little high, so once the parcel is weighed in the UK you normally get some of it back. If it comes in heavier, we ask you before it ships.
How will I know it has arrived?
Your private tracking link updates the whole way, and we message you when it is ready to collect.
What we can and cannot send
What can you not send?
Aerosols and anything pressurised, bleach and strong peroxide developers, prescription and medicated products, and anything containing a battery. Air cargo rules rather than ours.
Can you send perfume?
Fragrance contains alcohol and is classed as flammable, so it depends on the route and the packing. Send the link and we will tell you honestly before you pay rather than after.
Can you send hair dye?
Colour without a peroxide developer is usually fine. The developer itself is not.
What happens if I order something restricted by accident?
It is flagged automatically, a person reviews it, and we come back to you. You are never asked for money on an item we cannot actually send.
Changing your mind
Can I cancel after I have paid?
Yes, while the goods are still in the UK. Tell us at least 2 working days before the shipment leaves, and within 28 days of us buying it. Once the shipment has left the UK we cannot take anything back. Full detail on our cancelling page.
Can I return something after collecting it in Harare?
No. By sea the crossing takes 6 to 7 weeks, so the shop's own return window has closed long before the parcel reaches you. Anything faulty or wrong is a separate matter, and you should tell us.
Will the shop definitely take it back?
That is the shop's decision, not ours, and their policy is the one that applies. Fragrance, sealed cosmetics, pierced earrings and underwear are commonly non-returnable anywhere. Read the returns policy of the shop you are ordering from before you send us the link.
What does cancelling cost?
5% of the item with a £6.00 minimum, plus anything the shop keeps as a restocking fee. Our 20% fee is not refunded, because the buying and checking were already done.
Do I get the shipping back if I cancel?
If nothing is left on your order, yes, all of it. If other items are still going, your parcel is simply lighter and that saving comes back to you when it is weighed.
When something goes wrong
What if the item is out of stock when you go to buy it?
We contact you before spending anything. Wait for restock, take a backup you nominated when ordering, choose something else, reduce the quantity, or take a refund on that item.
Can I give you a backup product in advance?
Yes, and it saves a lot of time. Choose "buy this instead" when you add an item and give us a second link, a size and a price ceiling.
What if the wrong item arrives at your UK address?
It goes on hold before it ships. We photograph it, take it up with the retailer, and tell you where it stands.
Can I cancel?
Before we have bought it, yes. After that it depends on the retailer’s own cancellation and return rights, and on whether the item is sealed or personalised. We will not promise a refund until the retailer outcome is confirmed.
Still stuck?
Message us and a person answers. We would rather talk you out of an order we cannot do well than take your money and disappoint you. How to reach us.
01Send the linkPaste the product page address, tell us the size and how many.
02We check it by handA person opens the link and confirms the price and stock with the shop.
03You pay one totalProduct, UK delivery, our fee and the shipping, in a single payment.
04You collect in HarareChecked in the UK, flown out, then ready to collect.